We may collect the following information (but not limited to):
• Personal details about you and any partner such as name, address, email, telephone number, date of birth, IP address and lender details. We will only request and process this information if it is relevant to your claim.
• Other relevant information required to provide you with the services we may offer or discuss.
We require certain information to understand your needs and to provide you with a better service for the following reasons:
• Administration and record keeping by Red Star Financial Management.
• It may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing compliance with any regulatory rules.
• You may give us information about another person such as a spouse or partner however Red Star Financial Management are required to verify the identity of the other person and request their consent to continue.
• We may send you information about our products and services which we think you may find interesting or useful. By providing us with your contact details, you consent to us contacting you by telephone, mobile, SMS text, post, email or other electronic means where specified. You can tell us to stop at any time if you do not wish to be contacted by any of these methods. However you must remember that we may be contractually or legally required to provide certain information in writing.
• Red Star Financial Management may share information with Front Row Claims LTD if we believe you are eligible to make a claim for a mis-sold Packaged Bank Account. We will however only do this if you have given permission.
• Any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with (new GDPR regulations).
• We will only send you information in line with the preferences you indicated when you provided the personal data.
• You can ask us to update or remove your personal information at any time by e-mailing firstname.lastname@example.org or by writing to Red Star Financial Management, 4th Floor, St Georges House, Peter St, Manchester, M2 3NQ. Please specify which methods of contact you no longer agree to us contacting you by.
• You have the right to request a copy of all the personal information we hold about you. This is called a Data Subject Access Request (DSAR). Please contact us explaining what personal information you require. In most cases Red Star Financial Management will not charge for this service however we do have the right to charge an administrative cost should we feel the request is excessive. Fees will not exceed £50. Information will be provided within a month from the day you request it. We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
• If at any point you are unhappy with the way you feel we are handling your data you can contact the Information Commissioners Office (ICO) on 0303 123 1113 or visiting https://ico.org.uk/
• Right to be informed – You have the right to be informed how we use your data.
• Right of access – You have the right to all personal data we hold about you.
• Right to rectification – You are entitled to have personal data rectified if it is inaccurate or incomplete.
• Right to erasure – You have the right to erasure of your details.
• Right to restrict processing – You have the right to block or suppress processing of your personal data.
• Right to data portability - You have the right to request the movement, copy or transfer of your personal data.
• Right to object - Processing based on legitimate interests or direct marketing.
• Right to complain - You have the right to complain to us if you feel your data has been processed incorrectly, been misused.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.
We keep customer profile information that you have indicated you are happy for us to have in order to keep you up to date regarding our products and services and will keep this information until such time as you indicate you no longer wish us to keep this data.
Whenever we collect or process your Personal Information we’ll only keep it for as long as necessary for purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised, for example, by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning. In the event that we anonymise your Personal Information we may use this information indefinitely without further notice to you.
Red Star Financial Management may record incoming and outgoing telephone calls for training and monitoring purposes. We may use companies outside of the EU to monitor calls.
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Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that website.
Version: V1.2 May 2018
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Red Star Financial Management take privacy very seriously and adhere to a strict code of conduct. At no point will we distribute your details to any additional companies.
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