Start my PCP claim
It is simple and easy
The PCP claim process
Professional claims management from start to finish. Understand our simple 5 step PCP process.
Step 1 – Start Your Claim Online
To begin your PCP claim, simply click the claim link on our website and complete our short online form.
You’ll provide some basic details so we can start checking whether you previously held car finance agreements that may qualify for compensation.
The process is quick and entirely online.
Step 2 – Finance Agreements Identified
With your permission, we carry out a soft credit search through our specialist partner.
This does not affect your credit score and allows us to identify any car finance agreements you may have held.
You can then:
– Confirm agreements shown, and
– Add any additional agreements you believe you held.
Step 3 – Authority & Complaint Preparation
Once agreements are confirmed, you review and accept our Terms of Service online, allowing us to act on your behalf. Copies of all documents are provided to you by email.
Where agreement details are complete, we submit complaints directly to lenders.
If information is missing, we contact lenders through a Subject Access Request process to obtain details before progressing complaints.
Step 4 – Complaint Handling & Updates
We manage the complaint process with lenders on your behalf and deal with any requests raised during investigations.
We keep you updated throughout the process.
Additional documents, typically proof of ID, may occasionally be required and can be securely uploaded via links we provide.
Please note: due to current FCA arrangements relating to motor finance complaints, response times may be longer than standard complaint timeframes.
Step 5 – Outcome & Completion
If compensation is awarded, we will contact you to explain the outcome and next steps.
Our fee becomes payable only if compensation is successfully recovered, as detailed in our Terms and Fees page.
If a complaint is rejected, we will explain the options available, including escalation where appropriate.
Cancellation rights and any applicable fees are explained within our Terms of Service.
Do You Have Multiple Unchecked PCP Finance Claims?
Many UK drivers may have unknowingly entered into mis-sold PCP (Personal Contract Purchase) agreements. If you took out one or more PCP agreements without being fully informed about key terms, commissions, or costs, you could be eligible for compensation.
The good news is that Red Star Financial Management Ltd has made the process of checking these potential claims straightforward and hassle-free.
Data sourced from the Financial Conduct Authority (FCA), accurate as of 2025.
9,700,000,000
is the figure that the FCA have suggested the total compensation could amount to for affected consumers
700
The average compensation payout for a mis-sold car finance agreement is estimated at £700, though this amount can vary based on individual circumstances.
44
of all PCP agreements made since 2007 maybe considered unfair
60,000
New claims already submitted
It’s easier than ever to start your PCP claim
Contact Us Direct
Have your case initiated by one of our specialist claim handlers over the phone today.
PCP claim... What is it?
Is the next big scandal upon us? You will have already heard about the vast mis-selling of Payment Protection Insurance (PPI) and how consumers have claimed back over £25 billion since January 2011 as published by the Financial Conduct Authority (FCA). Now, we are here again, with PCP claims…
You may have the right to make a PCP claim if you believe you were mis-sold a Personal Contract Purchase (PCP) finance agreement when buying your vehicle.
A PCP finance agreement could be mis-sold if the salesperson did not provide full information, gave misleading advice, failed to disclose commissions or interest charges, or otherwise left you unaware of important details about the deal.
A PCP agreement is considered mis-sold if you were not given enough information to judge whether the contract was financially suitable or represented good value.
A recent investigation by the Financial Conduct Authority (FCA) revealed widespread mis-selling across various types of UK car finance agreements.
The FCA reported that commissions were paid on 95% of UK car finance deals, with estimates suggesting that up to 44% of these agreements may have been mis-sold.
Did the FCA ban discretionary commission models for PCP finance sold via brokers?
In January 2021, the Financial Conduct Authority (FCA) implemented a ban on discretionary commission models in the motor finance industry. Prior to this, some car retailers and brokers received commission linked to the interest rate paid by customers, creating an incentive to sell more expensive credit. The FCA estimated that this practice cost consumers approximately £165 million annually. source
The ban aimed to remove the financial incentive for brokers to increase interest rates and to give lenders more control over the prices customers pay for motor finance. This move was part of the FCA’s broader efforts to increase transparency and protect consumers in the motor finance market. source
Why Are PCP Complaints on Hold?
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In January 2024, the Financial Conduct Authority (FCA) placed a temporary hold on complaint handling timelines for motor finance commission-related complaints. This pause was introduced to allow the FCA to thoroughly assess the scale of potential mis-selling across the industry and determine whether a redress scheme may be required.
The investigation follows significant concerns that customers were not made aware of discretionary commission arrangements, which may have led to higher costs on PCP and other motor finance agreements. The FCA is expected to provide an update by September 2024, with the hold currently in place until December 2025.