Since 2010 Red Star Financial Management has recovered over £52m to date. Our experienced claims handlers work hard to reclaim your maximum potential reclaim value on all cases. We strive to ensure that you are awarded with compensation, interest and statutory interest in all successful claims.
As members of the PFCA, we adhere to professional standards within the financial claims management market set by the association. Their code sets out the standards that we follow. For more information click here.
At Red Star Financial Management we review how the original policy was sold to you and your personal circumstances. If we believe there is a case to answer we will take on your claim.
We will work with you to provide evidence to your lender and progress your claim as efficiently as possible. If your case is rejected by your lender we will continue to fight your claim and escalate it to the Financial Ombudsman Service where appropriate.
Red Star Financial Management is a Claims Management Company based in Central Manchester. Since beginning our operations in 2010 to date we have reclaimed over £52,000,000 for our clients in the mis-sold financial sector.
We have recovered over £52m for our customers to date.
Our priority is helping customers get back the money they are owed and providing them with excellent customer service.
*calculated as at September 1st 2017
In order to start your claim we require your customer details, previous names and addresses (if applicable). The more information you provide at this stage will help avoid any unnecessary delays. In addition we need the lender(s) that you have had relationships with in the past prior to 2009.
The initial part of the process is simple, our information pack will be sent to you in the post for you to review. Once received you need to read, sign and date the relevant forms and return them them in the free post envelope provided so we can begin.
Your completed paperwork will be reviewed and uploaded to our system for a claims handler to action. At this stage we will write to your lenders to establish if PPI was applied to any of your past agreements. Upon receipt of the response we will inform you of the outcome.
If PPI has been applied, you have two choices, 1) Continue with our full professional service and let our claims knowledge and experience ensure your complaint is dealt with efficiently and in a timely manner or 2) Contact the lenders independently.
Once you confirm that you wish for Red Star Financial Management to investigate if the PPI was mis-sold, a claims handler will discuss with you the possible reasons for the mis-sell. Once the claims handler has gathered all the relevant information, they will submit a complaint to the lender on your behalf. We expect a decision within 8 weeks as per the complaint handling rules set out by the Financial Conduct Authority. Red Star Financial Management will regularly keep you updated on the progress of the claim.
Claims usually take 8 weeks from the day we submit a complaint to the lender. It can however take longer if we disagree with any final decision received from the bank. In this instance, we will then take the complaint to The Financial Ombudsman whose timescales can vary.
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